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Referral Program Most Frequently Asked Questions?

Yes, you can internationalized your widgets packages and referral program templates in multiple languages and you can do it really fast.

For example: let's say your website is in English and Spanish, you could have a 2 widgets packages (one per language) and 2 referral program templates (one per language). This way you can show the Spanish template to the customers who speak Spanish and the English template to customers who speak English.

Yes, we can handle all referrals generated through your website and also the referrals generated in your "street-side" business.

For example: if you have a traditional "street-side" business that deals with its customers face to face in an office or store and an online store where your customer can purchase products. We can set up your referral program in a way that will work for both your online and offline customers.

An account in Genius Referrals can be a website, a Mobile app, a Desktop app, etc. You will be able to set up multiple accounts depending on the plan you are enrolled in. Normally, once you have reached your accounts limit you should upgrade to a new plan. This way you will get more accounts.

For example: if your website is www.bestshoes2013.com you probably want to name your new account as Best Shoes 2013.

Yes, you can have as many accounts as you need. Generally speaking our customers have one account per system (website, app, etc.).

For example: let’s say you have two websites one for your retail customers and another one for your wholesale business. In this case you can have two account one per website.

You have real time access to your referral program statistics. To visualize your graphs and reports go to your accounts section.

To visualize the referral funnel go to your accounts section and click on an specific account under 'Your accounts' menu.

Yes, if you have a multi-currency website you can set up your campaign incentive in accordance with the currencies.

For example: if you sell products in USD and GBP, you could run a campaign to give $10/£7 to your advocates as bonus in accordance to the customer’s currency.

Get more Information: Create new referral marketing campaigns

Yes, you can run as many campaigns as you need. Also, you are able to schedule campaigns to run in the future or make changes to your current campaign in real time.

Get more Information: Create new referral marketing campaigns

You can set up percentage and fixed (dollar value) campaigns.

For example: you can give your advocates $10 for every valid referral, or 10% of a payment for every valid referral.

Get more Information: Create new referral marketing campaigns

A Widget Package helps you to set up the default contents that your advocates will share on the Internet with their friends, family members, colleagues, etc.

For example: you can define the default tweet that your customer may tweet.

Get more Information: Setting up a widget package for your referral program.

Yes, you can set up your widgets packages in multiple languages.

For example: if your website has been internationalized in English and Spanish, you can set up a widget package in English and another one in Spanish. This way your advocates are able to share your contents in their native language.

Get more Information: Setting up a widget package for your referral program.

You need a widget package because you want to have control of the contents that your advocates will share on the social networks, emails, etc.

For example: you can define the contents your advocates will share on Facebook, Twitter, Google +, LinkedIn, Pinterest and emails. You can use native advertisement techniques to make your ads more engaging.

Get more Information: Setting up a widget package for your referral program.

Yes, you can set up widgets for Facebook, Twitter, Google +, LinkedIn, Pinterest.

Yes, you can personalize the email content of the template that your advocates send to their friends.

A referral template is a micro website that you can embed seamlessly in your website, with minimum interaction, to load the referral program from our platform.

You have full control of our templates, this means that you can personalize them in accordance with your needs. You are able to add images, change colors, update the HTML code, etc.

Get more Information: Our templates for your referral program.

Yes, if your website is been internationalized you can have one or more templates per language. This way you can display the referral template to your advocates in their native language.

Use POS when you need to load just the Referrals Tools on specific places on your website like the purchase confirmation page, the sign up confirmation page, etc.

Get more Information: Referral marketing template POS.

Use Share Links when you want to display just share links icons in a small section on your website.

For example: on your banner, footer or lateral menu

Get more Information: Referral marketing template Share Links.

Use the Full Widget when you want to load a full referral program widget in a section of your website with tabs for handling Registration & Log-in form, Referrals Tools, Program Overview, Statistics and Bonuses.

Get more Information: Referral marketing template Full Widget.

The redemption tab allows your advocates to redeem their bonuses as credit, goods or cash. You can allow them to redeem their bonuses as cash using their Paypal account, as gift card, as credit to their local account, etc.

Yes, you have full control of the template code, you can change colors, add images, add new sections, etc.

You need at least one Full Widget template so that your advocates can manage the referral program, share services/products, redeem bonuses and review their statistics.

To maximize your customer acquisition and sales, we recommend to set up at least 3 referral program templates for every website:

  • One Full Widget template where advocates can share, redeem and get insights.
  • One POS template to display to your customer immediately after they have completed a purchase on your order confirmation page.
  • One Share Links template to display the share links on your banner, footer, lateral menu, etc.

The amount of bonuses that the advocate must generate before being able to submit a bonus redemption request.

In most cases you won't need to import your advocates into our platform as you will use our code snippets. Code snippets will take care of this automatically.

However, if you are not using our code snippets you can import your advocates into our platform in our Control Center. Get more Information: Importing advocates into your referral program.

You can also use our API to import your advocates. Get more Information: Importing advocates into your referral program.

Use this tool to check if the advocate's referrer can receive a bonus. This is a simulation of the action 'Process bonus'. No bonus is created when using this tool.

Get more Information: Checking if and advocate can receive a bonus.

Use this tool to give a bonus to the advocate's referrer.

Get more Information: Giving bonuses to the referrer.

Search for the advocate on the advocates section and click on the 'View' action. You will be able to see the referrals on the 'Referrals' tab located under the 'Statistics' section.

You can give bonuses to your advocates using the code snippets, the features on the Control Center or the API.

Get more information: Giving bonuses to my advocates.

Your advocates can use the 'Redemptions' tab on your Full Widget template to redeem bonuses as credit, goods or cash.

Yes, if you choose a referral template with Paypal, your advocates will be able to add their Paypal account and request their bonuses to be redeemed as cash.

To get integrated with our platform you have three options:

You get full access to your referral program, check out our API documentation and SDKs for more details.

Yes, we have two sandbox apps, and lot of examples that you can review to learn and speed up your integration process. You can also check out our Case Studies.


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